06/23/2024
Sung
Camarillo, CA
When I purchased a new home in 2016, I had two choices: buy a solar panel or lease it. I was stupid enough to purchase it. Now all microinventors failed due to the power outrage, and Sunpower refused to warranty all these. I have to pay $2000 to repair them. Also, they claimed to add a surge protector which protected the power surge during the power restore. HOWEVER, Sunpower still refuses to warranty even if the surge protector is in place. As you know, the power interruption will be occurred by SCE frequently. The microinverters under the solar panel will go out every time it happens. You will have to pay more than $2000 constantly. DO NOT GO WITH SOLAR PANEL.
System size (kW): 16
System price: $12,000
Who installed your solar panels?: SunPower Builders
Year installed: 2016
Price include the Federal Tax Credit or incentives: No
SunPower reply
07/09/2024
Sung, we're sorry to read that your experience has not met your expectations. Your open case has been submitted for further investigation and follow-up. We would like to help restore your faith in SunPower and look forward to talking to you soon.