06/24/2024
C Gonzalelz
Lakewood, CA
Do not do business with Sunrun. The sales representative, Iain, was deceitful in his presentation of the service provided by Sunrun. He also presented false promotional programs which he did not follow through with. In addition, we have been having issues with the battery. In the last 2 weeks I have placed multiple calls to Sunrun and sent an email to the person “handling my case”, and no one has addressed the issue with the battery. Now that I have solar power, I’m actually paying more in energy costs.
System size (kW): 9251
Year installed: 2023
Sunrun Inc. reply
06/26/2024
C Gonzalelz,
Thank you for reaching out to us. We are so sorry for this experience and apologies that we have not helped resolve your concerns yet. We want to help escalate your concerns, please send us an email with your service address and these concerns to resolutions@sunrun.com so we can help you. Thank you!