Review for Sunrun Inc.

06/25/2024
lisacheek Visalia, CA

Terrible- salesman preyed on my 75 year old father

A Sunrun Salesman, Talmage James, went to my dads home and convinced him to LEASE solar panels (all maxed out number of panels - very damaging on roof. Contractors did not even add any support to roof). My 75 year old father was persuaded by the salesman to take out 25 year lease on his 15 RENTAL homes. These are older homes and some roofs needed attention before solar panels could be installed. My dad was NOT in the market to put solar on his rentals at all. My dad is a bit too trusting and niave not realizing the world has changed and a person can no longer put their trust into a business as they could 20 years ago. The salesman had my dad sign all contracts on a tablet. My dad did not speak to any other solar company to get any other quotes- He was never in the market for this. I believe that he was preyed upon. I contacted Sunrun many times to ask them in what are the advantages for my father in entering these contracts? No response. I emailed and made phone calls. Only to be directed to different people that were always "on vacation." I see no advantage whatsoever for my father. I see MANY issues this has caused my father: His property insurance increased a lot. He now is making monthly lease payments to sunrun for the renters electricity. Something that he had not been liable for until the salesmans visit Also, the inspector never actually inspected the work. Yet some how it passed inspection. I know this because the first city inspector left a note requiring access to my roof crawlspace. Never did I see or hear from any inspector after that. Then suddenly a year after Sunrun began the construction work the panels had passed and they finally turned on the solar. During this entire year the solar was not running of course all lease payments still had to be made - this was the same on all of the rentals. It has now been 14 months since signing the contract- and some are still yet to be completed. Salesman also promised my dad he would receive $1000.00 VISA gift card for each rental after the solar had been completely installed. My dad received an email regarding this for only one of the homes. He has made contact with salesman multiple times but still has not received ANY of the promised cards. I estimate that by the end of these disgusting contracts - 25 years - my father or my family rather will have given Sunrun at least 2.5 million dollars. That does not include the 3% yearly increase on the monthly lease price. The roofs on all the homes will need to be replaced about every 10 years thanks to the max panels on the roof. I am severely disgusted with this company and especially with the salesman. No values or ethics at all. As far as tax credits and incentives .... the fine print of these solar panels states that Sunrun is to receive all incentives for each home. Due to these being LEASED panels and not purchased. Why the salesman set it up this way I have no idea other than selfish greed. The cost IS the same if my dad had been at least purchasing the solar instead of just leasing.