Review for Venture Solar

Office location: 42 West Street, Brooklyn NY, 11222

06/27/2024
I B. Mastic Beach, NY

WORST. COMPANY. EVER!

If you are looking for Solar companies, there are better ones out there. LOOK ELSEWHERE. When we first purchased our home, within a week, a guy knocked on our door, and scheduled an appointment to have Venture come out to speak to us. On the day that they were supposed to come, we had another appointment that ran later than expected. I contacted them to advise them that we may need to reschedule, they were okay with it. I kept them informed. Later, after our first appointment finished, my husband and I talked and decided to postpone this for a later time and date. I called and advised them that we cannot proceed at this moment. They were presistant, and rescheduled the appointment. Again, something came up (It was particularly important) again, we decided to cancel, they would not take "no for an answer" and rescheduled for this 01/03/24. They sent Jose Barcia. This company cannot take "NO" for an answer. He came by, he called to let us know that he was running behind. His appt was for 9 am. He came in, gave us his pitch, and reviewed our electric bill. He advised us that we could potentially save on electricity if we went solar. Eventually, we decided okay, that might not be so bad, and began the process. Jose advised us that it can take a few weeks to get everything together, permits and what have you from our town, and install can take place around March/April. We were fine with that. Since I work from home it would be no bother at all. He ran our credits and decided that we were approved for the loan for solar. A few weeks went by, and I received a call (they should be calling my husband since its name on the solar) then they wanted to tell us that the home you just purchased needs permits for things that were there already when the house was bought and it's our responsibility. If I am being honest, I flipped. I told them "Since you guys can't and won't take no for an answer, then this should all be covered by Venture. It's not fair that when we purchased the house all of this was there, and Venture needs to cover the cost of all the permits that are needed. Venture pushed themselves on us and refused to accept that we can't proceed with this right now." To which Jose advised "I'll see what I can do." Keep in mind they have already come out and inspected our roof and advised that everything was in decent shape. Since then, I've had to reach out to Jose, and if I am being honest there's been no contact from him. When we text or call, he doesn't reply to call us back. Then when you call Venture, there is no response. No one answers. You MUST leave your number for a callback which occurs less than 5 minutes after you leave your number. This is absolutely unacceptable. I would not recommend Venture to ANYONE!