06/27/2024
Woody
Marana, AZ
So unhappy I went with sonrun. I have a 3 year old system which now requires my 4fh warranty service call. Getting them to respond to my needs is very frustrating and nearly impossible. The micro inverters they used on my system are crummy. Each year at least one stops producing. My system has 25 and I am now in need of another replacement.I hate to think of the expenses I will encounter after my 10 year warranty expires. USE THIS COMPANY AT YOUR OWN RISK!!!
System size (kW): 16000
System price: $28,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
06/27/2024
Woody, we appreciate you bringing this to our attention. We are so sorry that you are not getting the assistance you need and our team would like to speak with you further about your concerns. In order for us to best assist you, please send a message to resolutions@sunrun.com with your service address along with an overview of the issues you are having. Thanks!