Review for Freedom Solar Power

06/28/2024
Edgar B Austin, TX

Absolutely Dismal Customer Service

Steer away from anything to do with Freedom Solar and their completely inept customer service and solar installation teams. There is no communication between teams, no accountability on issues, and unbelievably long hold times when calling them. I had a roof replaced and the only way to maintain the warranty was by having Freedom Solar come out and do the un-install and re-installation of panels. The roofing company quoted us half the price and a much faster turn-around time but we didn't want to risk going without the warranty. We had to wait 6 weeks for a team to come out and uninstall panels and then almost THREE months for them to reinstall them despite the roof being done in under a week. That's not even the bad part, the nightmare began when trying to get the re-installation completed. It has been 9 months since the roof was repaired and we still do not have a fully functioning solar system. Some panels were not connected correctly, others aren't monitoring properly, and yet others were damaged when re-installing. Navigating their customer service is without a doubt the most negative interaction I've ever had with any company, ever. I'm not interested in a canned response about how you want to do better. Take ownership of the issue and fix your problems.