Review for Lumina Solar

Office location: 3600 Commerce Drive Suite 601, Baltimore MD, 21227

06/29/2024
Lashkar Kashif Fulton, MD

Great experience working with Lumina Solar

I had a very positive experience with Lumina Solar, and in particular with Charlie Keyser, the sales rep that I worked with. Lumina installed a 19-panel solar system on my roof in March 2024. The process was smooth, with every step of the paperwork and the actual installation explained in detail by Lumina. But there are further reasons that I'm happy with this company and with Charlie. I originally talked to Charlie about solar installation in October 2023. But I did not proceed because I would need to replace part of my roof (3-tab shingles) with architectural shingles, which adds extra expense. But Lumina offered an incentive in December 2023, upon which I re-contacted Charlie. We went over a number of roof replacement, solar panel config and pricing scenarios. During this phase Charlie showed prompt communication, detail orientation and a willingness to partner with me to find an optimal solution, as opposed to just maximizing revenue for his company. I eventually decided to do both a partial roof replacement and solar installation with Lumina. I evaluated a few other solar companies. One aspect in which Lumina and Charlie stood out is that he was never pushy. This was the big differentiator between Lumina and the other major solar installer I had shortlisted. I don't like aggressive sales tactics, irrespective of the price point and other factors. What I like is someone partnering with me to arrive at a solution. This is what I got with Lumina and Charlie. Following the installation, Charlie has been continuously responsive to answer my questions on SRECs etc. The panels are working well and meeting most of my energy needs now.