Review for NERD Power

Office location: 2065 W Obispo Ave, Gilbert AZ, 85233

07/01/2024
James J Laveen, AZ

Terrible experience, I would give zero stars if I could

Adding solar power to my home and using NERD Power as the contractor are two of the biggest mistakes I've made in my life. High pressure sales. I am sure I paid too much for what I got in return. Customer service became non-existent after installation. They promise you will be able to monitor solar output from your smart phone or tablet. When that stops working, you are simply out of luck. I was told to completely reset my inverter system. When that failed to resolve the issue, I was told the only option at this point is to update/re-install the application, That didn't work either. They promise a system whereby you can monitor power usage by circuit called Curb app. When that failed I learned they have a new vendor and even though my system is under warranty, Curb is not included and it's a $125 service fee for them to come out. I've asked for help on numerous occasions and now am getting no response at all. You are much better off furnishing your home with energy efficient appliances and HVAC systems than going solar. If you do decide to install solar, do NOT use this company.