07/04/2024
pweil
Black Earth, WI
We had a pair of SunnyBoys installed on '07. Six years later, one of them died. Since this model had been discontinued, and because ours was out of the wimpy warranty, we had to ditch the one good one and replace the pair with a brand new SB 5000US. Now the second one (SB 5000US) has died after 11 years. SMA's support is virtually nonexistent. Our installer went out of business, and they offered no help in finding another one. It's not hard to read between the lines: they don't give a damn about homeowner-customers.