07/06/2024
Tom Cifelli
Lake Havasu City, AZ
Terrible service starting with our rep who lied to us or did not divulge all the info we needed. The installers not professional at all. We voiced concern on the height and angle of panels. Said engineers said ok. The panels don't start producing when they actually should. Project took almost 6 months from start to finish.never recommend them to my enemy. Tom cifelli Lake Havasu, Arizona
System size (kW): 12
Year installed: 2024
Sunnova reply
07/11/2024
Hello Tom. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.