Office location: 3 Neptune Road Suite A25, Poughkeepsie NY, 12601
07/10/2024
Robert M
Shokan, NY
I have been a customer of Kasselman for 4 years. I will start by saying the install was done very clean but that is only due to the fact I am in the industry and was able to watch them work. I have had nothing but issues with the equipment since the install and along with the horrible customer service this company provides. I have spoken with the owner, you would think he would care about his company, but I was sadly mistaken. I would also like to add that this company sent a very unqualified person to open my MSP and check the wiring that they had previously installed. When this so called "electrician" which he was not left my home. I proceeded to check the MSP to see what was completed only to find my generator breaker jammed into the on position. The scary part it was jammed under the safety lock that does not allow both breakers to be on at once. The two breakers I am referring to is your Main and the generator 50-amp breaker. Oh, to make it worse they installed this so that adds to how disturbed I am by the lack of knowledge and also lack of safety on Kasselman's part since he was not a licensed electrician working in a main panel Please realize this business sends unlicensed and unqualified people to work on the electric at your home never considering the safety of their clients and families. This is not something to play with especially when they are performing work that is supposed to be done by someone licensed and are just a step away from burning a home or business down I will be taking my complaint to the state licensing board and push for this company to be evaluated. This is just a recipe for disaster gambling with people lives by not following state electrical guidelines along with NYSERDA's. They claim to be on the up and up, but I have had the privilege of speaking with the techs there and they said they do this all the time and don't care about how the work gets done as long as they get paid! I also still have my original issues with the roof.
System size (kW): 10.25
Year installed: 2022
Kasselman Solar reply
07/12/2024
We are sorry you feel you have had horrible service. Upon looking into this further, we are not necessarily clear how it is possible to have a breaker turned into the on position with a generator interlock kit without extensive damage to your panel, and after a recent service call, there was no damage.
At Kasselman Solar, we take all reviews seriously and strive to improve our service based on customer input. We hope to have the opportunity to serve you better in the future.
Thank you again for bringing this to our attention.
-Kasselman Solar Team