07/12/2024
PO Texan
Pflugerville, TX
I have panels not working and they sent an alert to the app 14 Jun stating to contact them to investigate. Since 22 Jun, I have received the run around then 12 July, they show up unannounced to do partial repair, but because of my horrible experience I wanted to know why they were not fixing everything, we waited for 30 mins for Mark to call and he did not, so I called him and expressed my frustrations with Freedom Solar because same thing happened last year and never resolved. I’ve written to Sheryl Cole asking why no one regulates solar panels, and the recourse consumers have and nothing. Mark is as bad as Michael that apparently was fired. So my electric bill will continue to increase, $50 last month to $396 the next and FS sones NOTHING!
System size (kW): 7
System price: $28,000
Year installed: 2016
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
07/15/2024
Hello, we're very sorry this has been your experience. We’d like to reach out and make things right for you, but we can’t find your name in our system based on your profile. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We will be communicating this to our leadership so that we can improve further customer experience going forward.