Office location: 1212 North Post Oak Rd, Houston TX, 77055
07/13/2024
Peter L
Spring, TX
Unfortunately, I have to update my review with this downgrade. To be fair, I have loved the performance of my system until this latest issue. It appears that once Freedom Solar has your money you can forget about any support from them. I have started having problems with my battery backup system so I tried to contact Freedom Solar service by phone, by chat, by email with no response or even acknowledgement that they will look at the issue to diagnose and fix the issue. When you call you're put on hold and after a while the phone system cuts you off. They offer a call back option but they never call back. I've submitted service requests through email with no response. I've been on their chat where they promise to contact the service department but nothing! It's more than frustrating. Since then I've been in contact with Tesla support and they have connected me with another company to look at my outside. Bottomline, once Freedom takes your money don't expect them to live up to their commitment!!
System size (kW): 10
Year installed: 2023
Freedom Solar Power reply
07/17/2024
Hi Peter, we apologize that this has been your experience. It is never our intention to let communication slip through the cracks, and we look forward to improving your experience going forward. Our call center was affected by the hurricane which could be the reason for the difficulty in reaching an associate. We'll be sure to have the service team contact you today and please don't hesitate to reach out to us at customerservice@freedomsolarpower.com if you need immediate assistance in the meantime.