Office location: 1004 Gravel Pike, PA, 18070
07/13/2024
Joe Readinger
Halifax, PA
I had my solace for less then a year and this summer an array has gone down. The fact that during peak months that my system must sit broken for over a month is not acceptable when I paid in full up front. It also has me questioning how reliable the system is that they have so many people needing repairs that there are not able to address problem In a timely manner.
System size (kW): 18
System price: $56,997
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Lumina Solar reply
07/25/2024
Hi Joe,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced with your solar system. We understand how crucial it is for your system to be fully operational, especially during the peak summer months.
It is our priority to ensure that every customer receives prompt and efficient service. We are sorry to hear that this was not the case in your situation. We are investigating this matter to understand why the technician could not resolve the issue during the initial visit and to prevent such occurrences in the future.
To address your immediate concern, we sent out our technician on 7/18 to fix this issue. We'll continue to troubleshoot until we get a quality resolution as fast as we can.
We appreciate your patience and your business, and we are committed to ensuring your system operates at its best. Please do not hesitate to contact us directly if you have any further concerns or questions.
Best regards,
The Lumina Solar Team