07/13/2024
Bimson
Scottsdale, AZ
I have been dealin wth this co for over 6 years!!! There is absolutely no discount on electric. Than on top of the electric bill I pay them. Wn I talk to APS they say my electricity wld b the same if I didn’t have the solar but wldnt have there monthly charge!!!! I had the worst agent even and had no idea about solar and didn’t no the seller sld have paid off the solar b4 closin. Which wldnt really have mattered cause I get no saving from my solar and the company does nothing about it.!!!! Worst ever and if all solar co. R like this than I wld say dnt do solar but definitely not this company!!!!
System size (kW): 1555
System price: $1,111
Year installed: 2002
Price include the Federal Tax Credit or incentives: Yes
Sunnova reply
07/16/2024
Hello, Bimson. Thank you for bringing your concerns to our attention, and sincerely apologize for the experience you've had. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.