Office location: 177 Cantiague Rock Rd, Westbury NY, 11590
07/21/2024
Dr. Robert Kenul
Medford, NY
Our solar panels were removed 2 months ago so a new roof could be installed. For 2+ months the panels have been sitting on my patio so I have lost use of my yard for entertaining the entire summer. They are now telling me that my “case” has been closed out. After many calls and emails that went unanswered, I finally got to speak with a human being who told me the panels would be re-installed in another three months. ABSOLUTELY UNACCEPTABLE!!! BEWARE ALL!
System size (kW): 12
Year installed: 2016
Sunrun Inc. reply
07/22/2024
Robert, thank you so much for bringing this to our attention. We are truly so sorry for any frustration our services have caused you and apologies for not providing you with a positive customer service experience. We have located your account and escalated your case to our Escalation Team. An Expert will contact you via phone and email as soon as possible to help resolve your concerns. Thank you!