Office location: 2583 Consulate Drive #800, Orlando FL, 32819
07/22/2024
Nurse
Melbourne, FL
There customer service is bad you keep getting a run around . I know people work for a paycheck . But to not help and can’t find an answer . Sit on hold to get no where. No money back at end of the year from to electric company all lie. No power when electric goes out . There excuse is you use all you power at night ! Right don’t cook at night no lights on . Hell you can do this with your electric company . And have a generator to back up. They are lifers don’t do . Save your self. Get a generator it all lies.
System size (kW): 1326
System price: $50,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
07/24/2024
Thank you for bringing this to our attention. Sincere apologies for not providing you with a positive experience and we want to help resolve your concerns. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!