Review for Sunrun Inc.

07/22/2024
mic Los Angeles, CA

the worst company I have ever dealt with.

This has been the worst experience possibly dealing with a company. I had a friend who used them and raved so I was super excited to go green and save some cash at the same time....wrong. I think his great experience was at a time when they were starting and had quality people working and the customer service was still intact. I don't know but I do know as soon as the happy great super helpful salesperson had me sign he never got back on the phone with me and that started an endless shuffle of handing me from one new person to the next....each time having to go over everything again.....I was told it would take about 6 months and after a year I was still dealing with one issue after another...the communication in the company is non existent....nobody know what the other depts are doing so roofers, installers and technical folks have no idea and it drags on and on and because people leave so often you have to start all over again...its insanity so finally the big day comes and Im trying to just "let go" with the past but it works for a month and then stops working ( by the way they are supposed to be monitoring so they know when their is an issue and after getting a high energy bill I looked and noticed the light was not on my solar source and I called to ask and they said " oh hmmm it seems to not be working" that was months ago after many calls I finally got someone who said he works directly with the president ( he actually said that ) and I was in good hands, they came out and the guy said it was not installed correctly to begin with but it was now fixed.....a week later its out and once again im trying to get someone on the phone. The new person given to me to help me and get this settled for once and all informed me the however she was leaving on a two week vacation so it would have to wait until she returns...what company does this???? I finally wrote to the state attnys office and suddenly I get a call but that was a week ago and I have called twice to no avail and return back. I spent two hours on the phone today trying to get a person...said they would call me back in 20 and nothing.... Im going to hire an attny . I want out of my contract seeing they have not help up their end of the contract. Im still being charged monthly for a service I don't have..... all I can say is stay far far away from SunRun. they are not honest and not an ethical company.