Review for Infinity Solar (NY, NJ & CT)

Office location: 6 E Dexter Plaza, Pearl River NY, 10965

07/23/2024
mike, homeowner Ballston Spa, NY

1 Year Solar Installation Anniversary

After one year I am still waiting for easily fixed issues by Infinity Energy of NJ.<br />It is understandable, especially in businesses that have remote work that quality and miscommunication issues may arise. A Contractor must be prepared to resolve these issues immediately. We all can accept that things happen. What is unacceptable is when a Contractor will not take responsibility and aggressive action to rectify an issue created by them. <br />I brought to their attention immediately upon installation completion 2 issues:<br />1. Damage occurred to the ridge vent (crushed when either stepped on or a panel dragged across it)<br />This is very important because of it visually looks like a dip in our roof, and the ventilation is not blocked anywhere along the ridge<br />2. That the panel Placement was not in the agreed upon design and production analysis result.<br />This is very important because this disrupts optimum solar future expansion of the system on our roof without moving the array and will cause additional expense to us,<br />And, also because it may be the reason why the System has only achieved 88.6% of its design output. Now let me state here that if only 90% of a guaranteed production is common then the consumer should be informed and not be making a decision from the offset presented, called a “guaranteed ouput”, no less! In my case, this calculates to a 2307 KWh deficit after 1 year which has significantly reduced the ROI from my projection determination that the Solar investment would be financially prudent. <br />(By the way, there also is a production guarantee with Infinity but the small print reveals it kicks in after 4 years and coincidentally also 90% of design, and they will not fix but only compensate you for lost KWh at the installation date’s electric rate). <br />Apparently, these important issues to me, nor a satisfied customer are not important to Infinity who responded slowly at first requesting documentation which I provided immediately and finally dismissed my repeated emails when I told them I would no longer argue with them, but also not recommend them. I repeatedly tried to resolve these issues with Customer Service reps, the Consultant, and Service at Infinity to no avail.<br />Additional notes on the placement error are that we went back and forth modifying the proposed max fit design to balance the panels on the 2 roofs. When we finally got it perfect to allow for future fill-in of the moved panels I was asked to sign off on the design. The Solar Consultant assured me there was no loss of any KWh in the analysis. They submitted a different layout plan to the town permit application and that plan was not installed either. The efficient install team was hurried with a 2 ½-3 hour commute each way to finish the installation in 1 day.<br />Infinity Solar is invited to address these issues, resolve them, honor their installation guarantees, and receive a satisfied customer who will gladly refer them and reach out to them for future expansion and battery investment opportunities. Otherwise, this is not an Elite installer and I would not recommend this company that will not stand by their workmanship and proposal promises.