07/23/2024
V. Spencer
Yuma, AZ
I had my system installed by Freedom forever who is contracted by Sunrun and I am unhappy extremely with these two companies. I have not had it turned on until June 19 and since then it’s been a nightmare trying to get a hold of somebody in charge has been incredibly difficult and now I cannot get out of the contract that I have with them for the next 25 years supposedly. I do not recommend them. I don’t even have my solar established generating operating correctly and all they can tell me is that they’ll send out a service ticket and nobody calls me back. I have to continue to call them back. They do not address my concern. All they say is that it is working and that they’ll send out another ticket, do not use this company or Freedom forever
System size (kW): 29645
Year installed: 2024
Sunrun Inc. reply
07/24/2024
Thank you for bringing this to our attention. We are so sorry for this experience and we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!