07/23/2024
Anurag Joshi
Jurupa Valley , CA
We are not producing electricity from past 6 months and Sunnova never told us. Now our SoCal Edison bill is $335 every month. When contacted they were not aware (total lack of professionalism). When asked how this issue can be resolved, they said one part needs to be replaced and its almost 3 weeks now, nobody showed up to fix it. Never trust this company. Go for Tesla or some other solar company but NOT Sunnova.
System size (kW): 3
Year installed: 2017
Sunnova reply
07/24/2024
Hello Anurag, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?