Review for Sunrun Inc.

Office location: 9331 Hwy 6, Houston TX, 77095

07/23/2024
Serj Behterev Galveston, TX

Misrepresentation, misleading and fraud

Hi I am contacting you in regards of my opened case what was opened on July 1st I still didn’t receive any call from case manager and it is July 23rd Melvin Marciano - 603-696-1686, it’s been an ongoing problem for past 6 month since panels were installed Every time I’m calling person never replies and agent is promising me that someone will be in touch with me in next 24 hours! The agent who installed and sold me my panels, mislead, misrepresented and frauded me, instead of $160 bill that I was promised I receive additional $300-$360 bill on the top from electric company, when they installing solars they signed me up for a night solar plan, which we later found out is not a buy back Program, so now I need to pay for difference, some guy Devon Webb called with opportunity to “HELP”, and he gave me 2 options, first - to be stuck with it for next 25 years and pay the difference each month and second - to add additional panels and battery but my solar payment will double and increase to $320/month for next 25 years, so I’m trying to understand how does it help me but increasing my bill twice? no one wants to talk or take responsibility, agent Brenton is not picking up the phone or answering my texts, why do I have to pay for for companies mistake? Both Devon and Brenton confirmed that agent was new and didn’t know what he was doing, being first time in Texas I need to talk to a manager, legal counsel or Human Resources, I’m reporting you To BBB and consumer protection agency Please give me a call back 832-769-7069 - Serj Best Regards Serj Behterev