Review for Better Earth

Office location: 2291 Via de Mercados Ste E, Concord CA, 94520

07/23/2024
Michael G Petaluma, CA

Smoke in Garage after Install; No Panels Facing East

First, we woke to smoke in the subpanel and fire smell throughout our garage the morning after their electricians put a breaker in our sub-panel. Then, they said they said we must pay them $1,000 to have their electricians (that nearly caused a fire last time) install a breaker in a new sub-penal when we chose to switch to a larger one. If we had our own electrician take the five minutes required to do this, then the warranty would be voided on the entire solar system. Any statements they make about caring about their customer are hypocrisy. Second, what kind of reputable solar company places no panels on the unobstructed Southern facing roof? They showed us how the panels would be placed optimally with half on the fully unobstructed South roof and half on the unblocked half of the East roof. They then changed the design and placed all facing East. The roofline begins blocking all the panels just as the sun reaches its multiple hours of peak afternoon sunlight. The monitoring app shows how the production begins to decrease as the bright afternoon sunlight begins.