Review for PEG Energy

Office location: 7913 McPherson Road Unit 111, Laredo TX, 78045

08/05/2024
Parmish Kohli San Antonio, TX

Terrible experience

I type this review after calling and leaving my 20th message to Peg Energy troubleshooting “team”. I Signed up to get Solar system installed through Peg Energy in June 2022. After delay after delay after delay and excuse after excuse after excuse, my system was finally installed and running the last few days of May 2024. Peg Energy has had the worst communication than any business I’ve ever dealt with. They did make the payments on the loan for the duration BUT It was never in a timely fashion and at times the payment was made months late. Now that I do have the solar system up and running for the last two months, What was promised and what was delivered are not the same. I ordered a system that was 17.2 kW but the system that I received produces less than half of what was designed and paid for. Peg Energy, like other vendors, suggest designing a system that’s 80% of your typical usage of electricity but I designed the system that was about 110% of my usage because I was going to get some equipment installed and wanted to make sure that was taken into consideration. Over the last two months, the system has produced about 50% of the electricity I use in my house, which means I pay more for electricity than I did before having solar If you take the loan payment into account and what my current electricity bill is. I have attempted to contact Peg Energy diligently over the last month, but I have yet to receive a phone call back from their troubleshooting department to figure out what the problem may be. I would not recommend Peg Energy to my worst enemy. I would see other vendors because the customer service culture Peg Energy is not existent.