Office location: 2578 W. 600 N. Suite 100, Lindon UT, 84042
08/06/2024
Alex
Dickinson, TX
Fluent installed solar panels over two years ago, still cannot pass fire inspection due to the location of panels above my garage that prevent, in case of fire, egress from the upstairs bedroom. They should have known before installing that this would be an issue. They never, NEVER, contact me, it is always on me to contact them. I have been through no less than five different project managers which says a lot that they cannot retain employees. I have filed multiple BBB complaints and all I get is the same BS response from Fluent. The most recent being that they have contracted to a third party yet won't provide me with who the third party is and/or how to contact them. I am done with this company, they are poor at literally everything that makes a company a success. They know nothing about how to care for the customer and in my case, they show no interest in actually completing the project. I have a sustained, unresolved complaint stating that they are in breech of contract. One would think that at some point, they would finally just get the project done but no. They are basically daring me to sue them which, at this point, seems to be the only option left. Run for the hills if you see this company coming, run them off and no need to be polite about it either.
System size (kW): 9537
System price: $40,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: No