08/07/2024
Gary
Englewood, FL
I was so excited about freedom solar they got out here and put up the panels within a month but now six months later and they still haven’t been turned on. I am quite unhappy with freedom it’s seems to be all sales and no follow through. They blame it on FPL but it seems to me that there’s no one doing any questioning of FPL my time line just keeps getting further and further away from ever going live.
System size (kW): 4000
Year installed: 2024
Freedom Solar Power reply
08/28/2024
Hi Gary! We appreciate your feedback and apologize as this is certainly never the kind of experience we want our customers to have. We understand delays are frustrating and there are many factors that can affect the installation timeline. Safety is always our top priority and we hope to gain back your trust over the course of your 25 year warranty. We want to make things right for you, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under so we can make things right? Please ensure to include "Solar Reviews" in your subject line so we can identify you appropriately and escalate this matter if it hasn't already been resolved. Look forward to hearing from you soon.