Review for Solar-Ray, Inc.

Office location: 6007 Anno Avenue, Orlando FL, 32809

08/10/2024
Gustavo Peres Melbourne, FL

They were not able to fix a circuit breaker

They do not have any costumer support, terrible service, I strongly advise to not buy from this company. After 3 years of my system operating it stop working, I contact them they send a third party technician that charged $320 and did not fix the system. The worst problem was that they took 4 months (without my system working properly ) to answer my call. During this period I left more than 40 calls and several email, never answered. Finally after 4 months they came down to check my system and the conclusion was the fault was the electricity provider that was kicking off my system and they could not fix. I suspected because several house in my street have solar power and they were working fine. I called another company and 15 minutes of troubleshooting they discovered my system has a faulty circuity breaker, in 5 minutes it was fixed. That is the level of customer service. Be aware, they promise the world to sell, but them you are by yourself with a bad system and the never answer your calls.