Review for Solar Power Pros

Office location: 7332 S Alton Way, Centennial CO, 80112

08/12/2024
Dick R Littleton, CO

Repair dead system

My Enphase system was installed in 2012 by a previous owner and needed removal for roof replacement in 2023. I hired the original installer for the job. When he removed the equipment, he discovered squirrel damage to the wiring. The installer said he would repair the damage, re-install the equipment and a "critter guard" to prevent further damage. When the roof was replaced, he taped the squirrel damage and reinstalled the system. It worked well until June 11, 2024 when it failed completely and couldn't produce power. I attempted to contact the installer, got no response and called Solar Power Pros. I told Jimmy Jessup about my problem and he said he'd have a technician come over August 8. Karl, the tech, arrived 8/8 at 8 and gave the system a thorough inspection. He found one inverter with taped squirrel damage on the output connector which was shorted and showing fire damage, inverters and wiring harnesses laying on the roof, no bonding wires on the frames and supports, the original earth grounding wire was gone and the junction box wiring was a mess. Karl worked all day on that mess and took photos of it before and after his repair work showing the system was properly wired and was working as before when he finished. Thank Jimmy, Karl and Solar Power Pros for the great customer service and competent work. I highly recommend this team!