Review for American Sentry Solar

Office location: 221 Gateway Drive, Bel Air MD, 21014

08/13/2024
H Maryland , MD

Sexist, Homophobic, and Rude

The phone scheduler was great and understood that as an EE, and someone that's done research on this, I had a goal in mind and just needed to chat about price and warranties offered. The sales rep, who is also their marketing manager, started our visit with a few sales faux pas: 1) He refused to take off his shoes when asked; 2) He used the bathroom. Setting those aside, his first business comment to me was, "Where's your husband?" I informed him I was the sole home owner. Then he commented, "Well....this is a mighty big house..." as if I couldn't handle my own home, alone, and/or without a man. Then he continued to insult my intelligence when I informed him I'm an electrical engineer, so I understand how solar works, and made me watch the videos on solar because I "couldn't possibly understand how solar works, it's so complicated." I tried to skip those, but he shooed my hand away from his screen. Then he dropped the bomb of DOUBLE the price for a system with less efficient panels and inverters than I was interested. I informed him that other companies were half that price, which he scoffed because of his 11 years in the business, he never heard of them. When I told him of the better panels I was interested in, he scoffed again because he also never heard of them (a leading solar panel company for the last 30 years). He eventually offered me $5k off his price, because the owner of the company is a nice guy and the chairman of the MHIC, if I put signs in my yard and told 4 friends who eventually get solar from them. Then dropped the price another $20k if I pay cash up front. He didn't even leave information with me except his price tag. I sure will tell everyone I can about this company - and to stay away! If this is the person representing your company for sales and marketing in the age of cancellation, Mr. Chairman, I wish you luck, sir.