Review for Solar Sale USA

Office location: 1201 West Peachtree Street Suite 2300, Atlanta GA, 30309

08/15/2024
Michael Jones Cochran, GA

Never Ending Nightmare

This experience has been a 3 year disaster. We purchased an $80,000 ground mounted 15 KW system with battery. From day one, the system could not "island". When the utility power goes down, the entire solar system shuts down and the power stays off even when the utility power comes back. I have to remove the BUI panel cover and manually throw a high voltage switch to turn the main utility power back on, outside and often in the rain. If the power fails and we are not home when it goes out, it stays out. We have a farm with 6 freezers and lost a lot of food when the power flickered and our house stayed dark when we were away on vacation. So, we bought this system to improve our power reliability, and after spending $80k, have something demonstrably worse. 3 years on, the fault has still not been corrected. The technician came out twice and poked around with no results. We have not been able to get a technician here in over a year. Then, things got worse.... On May 1st of this year, our $17,000 battery decided to stop providing power at night, although fully charged. In June, one of our two inverters quit and refuses to restart, shutting down half of the solar array Shortly thereafter, the modem in the system went out, so it cannot connect to the Internet. Solar Sale still will not come out to even look at the system. Lots of excuses but no service. We have been left high and dry, paying our utility for our power while paying the loan for the solar system, which at this point is just a modern art piece installed on our farm. Dealing with this company has been a nightmare from which I cannot escape.