Review for Freedom Solar Power

08/16/2024
Maureen Salado, TX

FRUSTRATING!!

My experience with Freedom Solar has been extremely frustrating. The initial installation was great, with wonderful communication. It all fell apart once we needed our roof replaced. Dealing with long delays, poor communication, and unresolved issues is unacceptable. Despite multiple calls and promises of return calls, they’ve failed to follow through, leaving us with a system that isn’t functional and additional electricity bills. It’s incredibly disappointing when a company doesn’t take ownership of the problem, especially when you’ve gone out of your way to follow their procedures to maintain the warranty. They’ve taken my money and have left me with having to pay out of pocket for electricity costs with no indications of when-or if-they’ll reinstall our panels. As an educator with a newborn, these unexpected electricity expenses have been detrimental to our budget. Meanwhile, they continue to send notifications about referral incentives up to $1,500. Perhaps instead of recruiting more customers they can’t adequately serve, they should focus on reimbursing their loyal customers who have been left in a lurch.