Office location: 619 Main St, Grand Junction CO, 81501
08/17/2024
Deb D
Grand Junction, CO
We are in Grand Junction Colorado. Since our system was installed in November 2024, we have not seen any significant savings because our system is not fully working. We have a total of 16 panels installed and only half of them (8) are working. The sales person no longer works with Skyline Solar. We were told by the sales person before he left the company that someone would come to our home to explain how the Solar Edge app works. This never happened. We assumed our solar system was operating correctly since the last worker at our home stated our solar system was up and running. After several months we still have not seen any savings, come to find out only 8 of the 16 panels are not working. We have contacted Skyline Solar, their response was, we unfortunately are not servicing your area, and supplied some email links for us to find someone ourselves. This is not the kind of customer service we believed we would receive for Skyline Solar who was able to have a salesman and an installation team show up and complete the install, but not support their product. We have opened up several support tickets per the request of Skyline Solar, and as of today we have not had anyone help us out yet. We have also reached out to Solar Edge who said that Skyline Solar needs to have someone come out and check and repair our system. This is not Solar Edge's responsibility they stated. They said the installer needs to fix this. Our system is still under warranty and per Skyline Solar guidelines, the repairing company must be Solar Edge certified to maintain the warranty coverage. We are not able to locate a Solar Edge Certified company to come to check our system out. We don't want to have our warranty voided by having a non-certified solar company do any repairs to this system. Skyline Solar needs to do what is right and support the warranty/ product. PLEASE HELP US. This is a below one Star at this time.
System size (kW): 16
Year installed: 2023