Office location: 1212 North Post Oak Rd, Houston TX, 77055
08/25/2024
Marco
Missouri City, TX
I have 10 panels that have been offline since June. Firstly nobody brought it to my attention secondly I have called multiple times can’t even get a hold of the repair team. Everyone tells my they have escalated the issue yet I have not received a call for 3 weeks and still waiting. I’ve spent 6 figures on my system and shouldn’t have to wait this long for repairs. Everyday I’m bleeding money and can’t get a repair scheduled. It really shouldn’t work this way. Horrible customer service.
System size (kW): 25000
Year installed: 2022
Freedom Solar Power reply
08/30/2024
Hi Marco. Thank you for your feedback. I’m really sorry to hear about the issues you’ve been facing with your system and the difficulties you’ve had reaching our Service team. Your experience clearly isn’t up to the standard we aim for, and I understand the frustration of waiting for so long, especially given the investment you’ve made. I was able to locate your in the system and see you have already been contacted by the correct escalated department and they have already reached out to you. We appreciate your patience and are committed to resolving this issue for you.