Review for Better Earth

Office location: 4040 N Combee Rd Ste 12, Lakeland FL, 33805

08/27/2024
Bob Safety Harbor, FL

scammed

Boy was I sold on lies. Thought I would no longer have an electric bill: false. Thought solar panels would add value to my home: false. They said the large oak tree in my backyard that hangs above my roof wouldn't interfere with the production: false. Less than two years after installation I had a roof leak from shoddy brackets, and while they were responsive to come out and fix it, they have been impossible to reach since i've been asking for them to uphold the warranty and reimburse me for all of my damages/expenses. They just keep sending me around this "customer service" circle where each person i talk to refers me to someone else and says they will "pass along this information". Totally unacceptable customer service for nobody to give me any answers. They have me feeling completely scammed and regretting ever getting solar in the first place. They don't care about me as a customer at all. They only care about someone until the sale and installation is complete. Looking into selling my house and all I am hearing is that solar panels add ZERO value to homes and people get scared away because home insurance companies won't cover the roofs anymore. I've been advised I have to pay off the loan in order to sell the house and just cut my losses and be done with them. Getting sold on solar by Better Earth was the worst mistake of my life!