08/29/2024
JoAnne
Forestdale, MA
Our solar panels have been malfunctioning for several months finally on August 29th two technicians arrived and spent several hours repairing them. Totally dissatisfied with Sunrun. Summer is when I am able to store and build up the most solar energy. Now I am paying over $400 dollars to Eversource besides the Sunrun billing. I would like to be compensated for the months the panels were barely functioning.
System size (kW): 10
Year installed: 2024
Sunrun Inc. reply
08/30/2024
Thank you for reaching out to us, Joanne. We are so sorry to hear this and we would be happy to help resolve your concerns. Please send us an email at resolutions@sunrun.com with your name, service address and these concerns so we can assist you. Thank you !