Review for Sunrun Inc.

Office location: 177 Cantiague Rock Rd, Westbury NY, 11590

09/04/2024
Greg P Greenlawn, NY

Still Waiting

My original panels were installed in 2017 and provided good energy output for several years. However my roof was deteriorating and needed to be replaced. A Sunrun rep reached out to me and sold me on additional new panels, a roof replacement, and a backup battery. He never told me the process for the roof replacement involved a separate unit called the R&R (Removal & Reinstallation) team. I had to reach out to them separately and get a quote for that. They scheduled the removal and then the roof replacement. Eventually they finished the new project and got the new system activated, but the reinstallation process has been atrocious, with poor communication. I was given a date in July 2024, then they were able to move it up to June, and then both dates were canceled and pushed back to September. Now the September date has come and gone with no crew arriving. I had to reach out to them to find out that date had been canceled also, and they need to reschedule again. I am very disappointed with the way they treat their customers - especially those who decided to buy or finance their panels as opposed to leasing with them. Their customer service has been horrible.