Office location: 225 Bush St. #1400, San Francisco CA, 94104
09/06/2024
Shmuel Shottan
Sunnyvale, CA
Sunrun's solar system has been broken since July 2024. Several (3) escalation experts updated me that they have no idea when system will be repaired. Then updates discontinued. repeat of a malfunction in 2022 that took 4 months for Sunrun to remedy. (Only after filing a complaint with CA consumer protection agencies). So, lesson learned - only after filling a complaint does Sunrun even pay attention. Now, After 2 months with no power generation a new complaint will be filled. Sunrun does not compensate for months of no power generation. Worthless and meaningless warranty.
System size (kW): 9.12
System price: $35,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: No
Sunrun Inc. reply
09/11/2024
Good morning, Shmuel Shottan, we appreciate your response and sincerely apologize that it's taking longer than expected to repair your system. After looking into your account, we see that your Escalation Expert, LeMar, sent you an email on September 6 with an update regarding the status of the replacement inverter. If you do have any questions, please don't hesitate to respond to LeMar as he will have the most up-to-date information on your case. Thank you!