09/06/2024
David M
Los Altos, CA
Sunrun started installing my in March, but it is still not operational 6 months later after multiple installation visits to repair parts of the system and two failed county inspections followed by more repairs. Customer support is equally incompetent, with web chat only with people who know nothing and can do nothing. My advice: avoid under any circumstances.
System size (kW): 14
Year installed: 2024
Sunrun Inc. reply
09/11/2024
David, thank you for updating our team. Sincere apologies for the delays you have experienced and issues with inspections. We want to help get your system operational, please send us an email at resolutions@sunrun.com with your service address and these concerns so we can assist you. Thank you!