Review for Good Faith Energy

Office location: 4122 Billy Mitchell Dr, Addison TX, 75001

09/09/2024
Frank Hardy Princeton, TX

Good Faith Energy: A Home Alternate Energy System Provider

Good Faith Energy is a unique, customer-focused, solar panel and home battery installer that provides a complete turnkey PV grid-tied (and/or off-grid) home alternate energy system; at a great price. After interviewing numerous solar, battery, and renewal energy companies, I chose Good Faith Energy (GFE) to design a solar-battery system that would power my small second home in Texas (1,250 square feet under-air). I have experience with such systems since my primary (much larger, completely electrical home, with heated pool and jacuzzi in Florida) is powered by both an array of 19.6 kW LG solar panels and three 10-T Enphase batteries (each 10.1 kWh). The Florida solar/battery system produces sufficient energy 24 hours per day, such that excess power is generated and “sold” back to the grid year-round. Nevertheless, it is a complete home backup system that also provided 100% continuous energy following 94 hours of grid outage after Category 5 Hurricane Ian struck the house in 2022. For the Texas home, GFE designed a comparable system* (albeit much smaller) utilizing 23 REC 420 AA Pure 2 solar panels as shown in Figure 1 that generate 9.66 kW of power and are estimated to allow 13.63 MWh of annual energy usage. They also garage mounted a 11.5 kW continuous Tesla Powerwall 3 battery* (Figure 2) alongside my Charge Point Type 2 EV Charger. After several telephone conversational interviews, Director of Sales Mr. Sammy Abdalla, came to my home and discussed in detail how GFE would size a system for optimum performance and minimal costs. He did this all while answering my exhaustive questions about LG verses REC solar panels, Enphase verses Tesla batteries, and individual IQ-8+ verses string inverters. GFE sells all kinds of panels and is a certified Enphase and Tesla (among other) battery supplier/installer; therefore, Sammy had no need to pressure-sell what he had, he was simply price-sizing what I wanted. Although I was well aware of the tax advantages of installing alternate energy systems; Sammy updated me on recent federal & state regulatory changes that will provide me additional economic benefits. I selected GFE because they’re a credible company with well-educated, highly experienced, very knowledgeable, certified professionals that are trustworthy and conscientious. As with many customers, upon agreeing to the terms, I wanted my system immediately; nevertheless, Sammy and Permitting and Operations manager Samantha Strickland were upfront, honest and straightforward.** Even though I was well aware of the regulatory and compliance process in Florida, these GFE masters explained the nuances of Texas and the undeniable fact that Dallas was experiencing a heat-wave (temperatures above 100 degrees F) that would make roof and attic installation delays inevitable. These facts were known before I signed the contract and GFE specialists updated me throughout the construction process. Also, company employees are detailed in procedure and meticulous in execution. All aspects are integrated, such that the method is smooth from start to finish. Specialists like Lead Engineer Joe San Juan and Field Applications Engineer Frans Sanchez ensured that unwanted issues did not arise at any stage. In fact, the on-sight quality assurance manager reminded me that he needed to “attached the garage based battery sensor system to a separate house-bound smoke detector.” This nuance caught me off-guard; however, Cris Lisenby’s attention to a seemingly insignificant detail, in such a complex process, was attended to methodically. There would be no future problems! But the support does not end once the installation is complete. Frans Sanchez (a guru of grid autonomous and solar integrated systems) will come to your home and spend hours (if desired) explaining all aspects of your new system. He is the type of individual that will give you just the facts, the cliff-notes of your system, or explain it down to the details of solar incident angles verses planetary precession speeds at various times of the year. Furthermore, Frans will elucidate the distinction between a Residential Energy Supplier (RES) and a Transmission Distribution Utility (TDU) and how it will affect your specific costs. In SW Florida there is no distinction; there is only FPL. Once I understood Texas’ differentials, Frans pointed me in the direction of a RES that allows me to maximize the efficiency of my solar/battery grid-tied system and nearly zero-out operating costs. But few tasks ever proceed without an issue. Even the beauty of a roses is hindered by thorns. I would be amiss if I did not mention the “hiccups” that arose in my project. There were only three and all were very minor; however, when you are the customer spending tens of thousands of dollars; a fly in the ointment is never minuscule. No matter what the issue, the founder and CEO, Mr. Mohammed Abdalla, was but a telephone call away. I was welcomed by this C-Level manager early in the process and when he heard I was upset about an issue; he immediately telephoned (and followed up with text messages) to set the issue correct. Hindsight (and facts) show that I was in error; but Mr. Abdalla did not care. He made no attempt to point out my mistake, nor did he even mention it. He simply made the adjustments I requested, swallowed the costs, and apologized profusely. This behavior is abnormal in the corporate world; but it is the very definition of the words Good Faith. In conclusion, I highly recommend Good Faith Energy as a provider and installer of your solar-battery integrated home system. They are knowledgeable in the nuances of the sector and will provide you great value for your money. The alternate energy process, while complicated, is made simple for the customers of GFE. From sales to the CEO, every member of the Good Faith Energy team will help you navigate all the details as they provide you after service support and care. GFE does not pressure-sell you a product they have; they offer you what you want. Don’t think about this one too hard – Good Faith Energy is great! Frank Hardy *I intend to increase the original system’s size; adding 6 addition panels (2.52 kW) and one additional Tesla battery (11.5 kW). **Samantha went out of her way multiple times. She aided me when she could have easily pushed me off to other areas when I queried about issues that were ‘in another employees’ wheelhouse. Thank you Samantha!