Review for New England Clean Energy

Office location: 577 Main Street Suite 430, Hudson MA, 01749

09/24/2024
Jay Cullen Bedford, MA

Happy Solar Orphan - System Repair

My Solar PV system had been operating for a little over 10 years when my power inverter appeared to have failed. My system installer, Astrum Solar, got out of the residential solar business, and although they did honor their 10 year warranty contract, it expired before my system failed. I’m now what is referred to as a “Solar Orphan”. What was I to do? So I searched the internet and found others in my predicament. Not many Installers are willing to take on Solar Orphans. While searching I came across positive reviews for New England Clean Energy (NECE) who services orphaned systems. I gave them a call. They responded promptly to emails and texts. They were extremely helpful and were willing to repair my system, and deal with SolarEdge, the power inverter manufacturer. My inverter was still under warranty so I arranged to have the replacement delivered to my house. NECE arranged with SolarEdge to be the new service provider and got my SolarEdge account switched over. When the new inverter arrived, NECE set up an appointment and sent a technician to test my system and install the inverter. The technician arrived on time (can you believe it!), was friendly, courteous, and very competent. He ran into some difficulties between the old and new versions of the SolarEdge inverter but quickly solved the issues. Within an hour, the new inverter was mounted on my house in place of the old, it was communicating with all the optimizers and solar panels, and I was back in production. An hour after that I could see my solar panels and production rates via the SolarEdge app. This demonstrated how savvy the technician was and the overall competence of NECE. Another tidbit: once I called NECE and I couldn’t get through. A few minutes later I receive a text message asking what’s up. I hadn’t even left a callback message! Even a week after the repair they helped me locate a reputable and helpful Aggregator so that I can once again collect RECs (Renewable Energy Credits). Clearly, NECE is exceptional, and I told them so. You don’t’ often get that kind of customer experience. That’s why I highly recommend them. And if my experience is any measure, I’m quite sure NECE’s full installations are just as good. In a way, I wish I had selected NECE as my original installer.