Office location: 801 Pressley Road Suite 100, Charlotte NC, 28217
09/25/2024
BrandonK
Charlotte, NC
I had my system installed in 2018 by Renu. The installation process went smoothly, though I missed out on some of the expected rebate from Duke Energy due to the specific equipment that was selected. My experience of customer service after installation has been extremely poor. I have encountered bounced emails, unreturned voicemails, and a lack of follow-ups. I had an inverter failure under warranty and had to handle the warranty claim myself because I could not get a response from Renu. I have not had system monitoring now for several years because Renu has not updated the monitoring information and I can not restore monitoring myself since Renu is the administrator of my system.
System size (kW): 7
Year installed: 2018
Renu Energy Solutions reply
10/01/2024
Hi Brandon. We are sorry to hear that you experienced issues in getting ahold of our team to address issues with your system. I see that in your review you mentioned encountering bounced emails. We are not sure what contact information you used when attempting to reach out to us, but you can always reach a member of our team by emailing service@renuenergysolutions.com. I also see that our service team was able to get ahold of you and update your inverter information so that your system is correctly reporting its production, and your system appears to be performing well. Please do not hesitate to let us know if you experience issues in the future, as we are always here to help.