Office location: 1164 Bishop Street Suite 609, Honolulu HI, 96813
10/04/2024
Chang
Waipahu, HI
Absolutely thrilled with my recent solar panel and battery installation by SolarTech! From start to finish, the process was seamless. The team was incredibly knowledgeable and took the time to explain every step, ensuring I felt confident in my choices. After getting quotes from several companies on Oahu, I chose to go with SolarTech since a couple of co-workers recommended them ah they did business with this company. Julian R. was my sales associate, and he held a lengthy professional presentation/meeting with my family and myself and answered every question I had. He gave me an up-front proposal with full cost, savings and ROI. He also gave me multiple options for several different brands of panels and battery systems and six different price ranges from low to high. I was never pressured into any specific brand or system. Also, I felt Julian R. of SolarTech was the most personable sales associate of all the companies I was looking at, for example he din't just take look at our electric bill, he asked what are our needs, what appliances we run, what will we run, what did we want to get out of the battery system, and what kind of uptime do we expect to have. Julian always made time for anything I needed or any questions I had. I appreciate the entire team who helped on this project. From sales to technicians, I have to send shout out everyone they were all super friendly and helpful. Further I appreciate how fast this was done. I signed the contract on September 4 and as soon as the building permit posted just yesterday, and the job was completed today. I also appreciate the attention to detail and customer support I received. I never had to leave a message because Brandi A. (project manager) and Jelly B. (project scheduler) answered every call and question. Even during the install all the technicians and electricians were super personable and friendly, they talked story with me and answered any questions I had. Ikaika (electrician) even offered to pick up our dog's "poo". Lane one of the teams technician was experienced and took the time to scope and plan everything out. SolarTech doesn't mess around there was about 15 guys here on the job and they treated my house and property like it was their own. I appreciate that. The particular system I chose was a 20kw system Meyer-Burger panels with an Enphase battery system. I chose Enphase over all other brands mainly Tesla because #1 the Warranty of 15 years instead of 10 on other systems. #2 the support for Enphase because my last system was Tesla solar panels and I can't give Tesla support any positive marks. When my Tesla system broke it took multiple calls over an hour to get someone on the line to actually talk to. They pass you from machine to machine and it took over 2 weeks to get a replacement inverter when it failed once. I dreaded calling their support line. #3 Enphase's multiple redundancies compared to other brands single system and built-in inverter. #4 the Enphase system unlike Tesla's, is split into smaller Battery Banks and each bank has 4 inverters for High Availability. Lastly the panels, I was going with Maxeon panels but I felt that the better bang for buck was with Meyer-Bergers, plus the promotional discount SolarTech offered was the way to go. I have a piece of mind now knowing that I am not reliant on HECO's service as much and won't have to worry during those terrible frequent outages. It feels great to contribute to a greener planet while enjoying the financial benefits. Highly recommend this SolarTech's service to anyone considering solar energy! I highly recommend giving Julian R. a call at SolarTech.
System size (kW): 20
Year installed: 2024