Office location: 1212 North Post Oak Rd, Houston TX, 77055
10/11/2024
Dissatisfied
Houston, TX
To summarize. There are many "knowns", but also many "unknown unknowns" in the business of residential solar power. But their sales pitch makes it sound that they are on top of everything! As far as "knowns" - these guys are fine. But once something completely unexpected happens - that's all customer's responsibility! So - if you are thinking about getting residential solar - don't bother - the industry is nowhere near mature enough to handle this in a satisfactory manner. But if you are set - then definitely don't go with these guys because they will absolutely fail to deliver the customer experience they promise. Now for specifics: This is what they promise: Hassle-free 25-year power, product, and service warranty on the entire system from one company. Do they deliver? Like I said - absolutely not. I got my system installed fall 2023. Everything was fine more or less until the Sunpower went bankrupt. As first they promised that everything is going to be just fine. Monitoring will be taken care of. Panel warranties will be honored too. Now? Not so much. I have to pay $700 for new monitoring? Why? I already paid for monitoring when I bought the system! My panels' warranty? Nope - no warranty at the moment. Will my panels ever be warrantied? No idea?! And did Freedom Solar ever say - hey - let's figure out how to help you cover the cost of new monitoring - after all you already paid us for the original monitoring and it's not your fault - customer - that you are losing Sunpower monitoring. Nope. Did they say - hey customer - we will eat the cost of replacing your panels until we find who will warranty them - they cost pennies on the dollar anyways. After all - we care about what we promise to the customer. Nope. Most likely - just my own sense based on how they are acting - this company will be gone within a few years anyways. So - in conclusion - avoid residential solar altogether, but if you really really want it - definitely avoid these guys.
System size (kW): 7
Year installed: 2023
Freedom Solar Power reply
10/15/2024
HI! This is certainly never the kind of experience we want our customers to have. If we haven't already, we would like to attempt to make this right, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under so we can make things right? Please ensure to include "Solar Reviews" in your subject line so we can identify you appropriately and escalate this matter if it hasn't already been resolved. We look forward to hearing from you soon.