Review for ION Solar

Office location: 4040 E Bijou St Unit 120, Colorado Springs CO, 80909

10/21/2024
Tracy Colorado Springs, CO

Beware

I made the mistake of installing solar panels with ION Solar in 2018. The interface app used to track issues with the solar panels and energy created and used has changed at least twice since my panels were installed. I have had to have them out at least once to get the panels back online and producing energy. Most recently I am having issues with the app connecting to my WiFi. I called Enphase first and they confirmed I was following the correct steps to connect the app to my WiFi and suggested I cannot my ISP to confirm I had a strong enough WiFi signal. My ISP confirmed my signal was strong enough, but the panel still would not connect to my WiFi. The error kept saying my WiFi password was incorrect, which I confirmed multiple times the password is correct. I called ION Solar to have a tech come assess why the panel will not connect to WiFi; however, they will not send a tech without me paying $250 up front. It is asinine to pay that much money for a problem that is clearly an issue with ION’s equipment without knowing what the actual issue is. When I asked to speak with a supervisor, she discounted the fee to $200, which is still too much money to pay to have them diagnose their issue. The supervisor refused to escalate my call and complaint further, leaving my only option as writing negative reviews and finding the office of the president at ION’s contact info to escalate myself. These solar panels are far too expensive to not receive adequate customer support when their equipment fails. Beware, as it turns out solar panels have an approximate life span of twenty years, which is how long ION “generously” offers their financing for. If you are considering solar panels find a reputable company that stands behind their equipment without charging you ridiculous service fees to diagnose the issue with their equipment.