10/22/2024
Ryan
Prather, CA
Had solar panels install on my roof based on their service guarantee. Any damage to the roof would be repaired and a 25yr leak guarantee. Well, we are in the process of selling our home and a roof inspector informed us of multiple broken tiles and exposed areas of the roof where the broken pieces had fallen away. I reached out to Energy Concepts and spoke to Briana & Andrew to express my frustration that this was damaged and not repaired. Home Buyer has now requested that another company repair as they do not feel comfortable that Energy Concepts Fresno will properly repair the damage from this exposure. When I sent the info for the repairs, I can't get a reply from the company. I call and email but being avoided. So as long as you have ZERO issues, they will take your call. Have an issue, get GHOSTED. Thanks Energy Concepts Fresno. Jason Pugh, Jim Pugh, Briana Salas, and Andrew. I guess I just get to deal with this on my own.
System size (kW): 29
System price: $60
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes