Review for Blue Raven Solar

Office location: 200 N Fairway Dr Suite 180, Vernon Hills IL, 60061

10/26/2024
Vishak Seshadri Plainfield, IL

3 months in, still not fully functional

I contracted Blue Raven Solar to install solar panels on my roof. They started the installation on July 17th, 2024 and had initially told me that everything should be done on that day. However, an electrician needed to come back on the July 19th for some pending items and that happened too. Once this was all done, my utility company sent me confirmation that my system is ready to operate on July 26th. I was not provided any information on how to setup the account to turn on, so they had to send out another technician on August 19th. At this point, it had already been a month since the install and 3 weeks since I got approval to turn the system on. We did turn the system on August 2nd, but half of the panels were reporting errors. This is where everything started going down the drain. They kept scheduling dates for a technician to arrive and do some work. A couple of times, the technician would forget and come back the next day. He did some checks and mentioned the installers did a poor job firstly of putting too many panels on the strings tripping a couple of the breakers and then later that the wires on the roof were completely exposed and he had to re-do them. He came back about a month later to rewire the panels and with some of them done, left for the day saying he didn't have a tool and never showed up. I only get messages from the work orders that an appt has been scheduled 2 weeks in the future but no-one shows up to do the work. It has now been 3 months since the errors and Blue Raven hasn't yet completely fixed the issue nor are they being responsive enough to talk through it. One of the phone support folks wouldn't even listen to me fully. A lead technician was supposed to arrive on October 24th, but when I called Blue Raven, they said they had rescheduled it to November 12th due to a conflict. There was no notification of this and if I hadn't called them, I wouldn't have known of this conflict or reschedule. They seem to say they have great reviews, but it all sounds like a gimmick at this point.