Office location: 20 Greenway Plaza, Houston TX, 77046
10/27/2024
Fernando Cabrera
Daytona Beach, FL
Attention to homeowners who want to install solar panels with (Sunnova & Lumio), it's all a scam, they want to make it easy for you, that you're going to save on electricity, but in the end it's not like that. There is a group of people who have been deceived by Sunnova & Lumio, their service is useless and they want to charge you, they put clauses in the contract that prevent you from selling your house because of the panels, and also when you make the full payment for the panels, in the end they are not yours because they keep them. They want to force you to make a payment for something that doesn't work for you, but if they think it's going to stay that way, they're wrong. We are willing to sue them for scammers.
System size (kW): 7560
Year installed: 2024
Sunnova reply
10/29/2024
Hello Fernando. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!