Review for Longhorn Solar, Inc.

Office location: 1421 Wells Branch Pkwy 110, Pflugerville Texas, 78660

10/29/2024
Kelly Zickafoose San Antonio, TX

Greatly Lacking Customer Service

Very, very difficult to get in touch with a live person. Very confusing email traffic and MANY unanswered voicemails. Warranty is not a thing apparently, they came out on a warranty call and charged me for 2 hours when the guy was at my home LESS than 20 minutes! Then said it wasn't covered under warranty. THEN sent me a bill from another company for $329.88! AFTER I called and complained that the guy was NOT here 2 hours but 20 minutes! They argued that He had to drive here. Hmm, how else do you think he was going to get here? I am not paying him! he doesn't work for me! he works for you! Terrible company! The tech also showed up 2 hours late. Solar Panels (16) AU Optronics Model:PM245P00_250 $4,100.00 Inverters (1)SMA America Model:SB4000TL US-22(240V) $3,650.00 Balance of System $2,100.00 Labor $3,090.00 Sub-Total #1 $12,940.00 Thank you for choosing Longhorn Solar to install your solar photovoltaic (PV) system. You 4.00kW system consists of: 16 – AU Optronics Model: PM245P00_250 The Solar Panels have a 10-year warranty. 1 – SMA America Model: SB4000TL-US-22(240V) The inverter has a 10-year warranty.. The balance of system (fuses, wires, disconnects, etc.). We offer a 10-year warranty on our installation of these components If you have any questions, concerns and/or warranty issues, call us Monday – Friday 8:00am – 5:00pm at 512-837-4800.