10/30/2024
Rhoda J.
Kissimmee, FL
I chose Sunnova for solar with high expectations based on their promises. They assured me that the solar panels would cover over 90% of my energy consumption, yet in reality, the system barely produces enough to cover even 50% of my needs. I pay a hefty fixed rental fee of $331 monthly, yet the production value has consistently been less than $100 per month, far from what was promised. To make matters worse, my system stopped producing power entirely during the peak summer months of July and August. Despite this major issue, Sunnova failed to notify me, leaving me unaware of the outage until my energy bills reflected it. When I requested a refund for the rental fees during these non-operational months, Sunnova declined, leaving me to pay for a service I didn’t even receive. If you're considering Sunnova for your solar needs, I strongly advise looking elsewhere. The promises simply do not align with the performance or customer support.
System size (kW): 30800
Year installed: 2023
Sunnova reply
10/30/2024
Hello Rhoda. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.