11/04/2024
Ivar Ensminger
Maricopa, AZ
We signed the contract on 06/20/2020 on the verbal agreement that the solar system they would install would supply our every electrical household demands. It was a scam! The door-to-door salesperson did not know the business and promised a certain number of panels would supply our every need which they aren't. With the little power the panels are generating, our electric company and Mosaic bill each month, our electric bill is the same. What does Freedom Forever mean? It should mean Bondage Forever! We wanted to eliminate our large electric bill but that did not happen. Instead, we just redirected our monies. I have names and dates of all the people we contacted through the years and even the scrap of paper the salesperson used to justify his proposal. Do you think this company responded with sincere legitimate remedies to solve this problem they created? No! They did respond with insincere unprofessional pandering verbiage with no message but that of 'bait and switch.' The people that have contacted to address this issue on my behalf were my law office Davis Miles McGuire Gardner, Arizona Attorney General Kris Mayes, and the Arizona Registrar of Contractors. No resolve. I am left to think this company is concerned more about scamming people out of their money then integrity with a good name. My next move is a local TV station.
System size (kW): 6271
Year installed: 2021
Freedom Forever reply
11/05/2024
Hello Ivar, we appreciate your feedback! Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.